Privacy Policy
Last Updated: July 2026
At MedConverse AI, we are committed to protecting the privacy and security of healthcare professionals, organizations, and patients. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform.
Information We Collect
Depending on how you use MedConverse AI, we may collect:
- Account information (name, email address, organization, role)
- Organization information
- Consultation metadata
- Audio recordings (when enabled)
- AI-generated transcripts
- Clinical documentation
- Appointment information
- Usage analytics
- Device and browser information
- Log and diagnostic information
How We Use Your Information
We use information to:
- Deliver AI-powered clinical documentation
- Generate consultation summaries
- Support prescription workflows
- Improve platform performance
- Provide customer support
- Monitor platform security
- Analyze product usage
- Maintain system reliability
Data Security
We implement administrative, technical, and organizational safeguards designed to help protect customer data against unauthorized access, disclosure, alteration, or destruction.
Data Sharing
We do not sell customer data.
Information may only be shared:
- With authorized users within your organization
- With trusted service providers required to operate the platform
- When required by applicable law
Data Retention
Customer data is retained according to organizational settings and applicable legal or regulatory requirements.
Your Rights
Depending on applicable laws, users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of eligible information
- Export of their information
Contact
For privacy-related questions, contact:
Email: admin@medconverse.ai